I've just signed up online and paid my Culture Club annual membership fee. When will I receive my member's pack?

Please allow up to 21 days for your pack to arrive. It is likely that it will be sooner than this but we prefer to take every eventuality into account - don't forget you need to allow plenty of time for data processing and postage. If your pack has not arrived within 21 days please call 0191 201 6369 or email info@thejournalcultureclub.co.uk



What does my member's pack contain?

Your member's pack will include a personalised letter, a personalised membership card with a unique member number and a welcome brochure detailing the standard benefits you are entitled to as a Culture Club member.



What do I get for my £10?

As a Culture Club member you can take advantage of a wide range of standard money saving offers redeemable at various culturally related venues and businesses across the region. These offers and benefits are all listed in the brochure with details of how to take advantage of them. Culture Club members will also be able to take advantage of further weekly special offers and promotions. They will be eligible to enter competitions, receive money saving discounts and have the opportunity to attend exclusive Culture Club events around the region.



Where do I find out about the offers?

A list of standard Culture Club member benefits can be found in your welcome brochure and in the membership pack.

Further competitions, special offers and Culture Club events will be advertised regularly on this site. Details of how you can take advantage of these offers can be found on the Culture Club page published every Friday in The Journal newspaper.



My wife and I are both big fans of the cultural scene in the North East and the offers look great. Do we need to purchase two memberships?

It's up to you, but please bear in mind that all Culture Club benefits and offers are different. For example, if you want to take advantage of a 'Buy One Get One Free' offer on admission you will only need one card. Similarly, invitations to events will usually be for a member and a guest. However, please note that to take advantage of SOME of the offers you will BOTH be required to have a membership card and unique member number.



I've lost my membership card. What should I do?

If you've lost your card you'll need to get a replacement sent out. Please call 0191 201 6369 or email info@thejournalcultureclub.co.uk with your name, address, contact telephone number and if you still have a record of it, your unique membership number.



I notice that the card has an expiry date. What will happen when my membership runs out?

Your Culture Club membership lasts a year. Once the membership has expired your card will no longer be valid and you will be unable to take advantage of the standard benefits and the weekly promotions. Nor will you be eligible to enter competitions or attend events.

Just before your membership expires we will contact you and ask if you wish to renew your membership. If you no longer wish to be involved, simply throw away your membership card and we will bother you no more!



What happens to my personal data?

Your information will be used for administration and analysis. Your personal data will not be passed on unless you have requested it during your registration.

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I've moved house. What should I do?

If you have moved house, please use the Change Profile link at the top of the page to amend your information. Alternatively, let us know and we can amend your records for you. Call 0191 201 6369 or email info@thejournalcultureclub.co.uk



I went to 'Restaurant X' last week and they would not accept my card. Why not?

This is unlikely to happen but occasionally there may be extenuating circumstances that means the benefit provider is unable to honour the specified offer. If you feel that they have given an unsatisfactory explanation then please do let us know and we will endeavour to find out why and put things right. Unfortunately, situations sometimes change and things happen that are beyond our control. If for some reason an offer or benefit is withdrawn or amended we will publish details on this website.



Can I get a refund?

Refunds will be given at the discretion of the management. Please note you may be charged a £5.00 administration fee. Please contact The Journal Culture Club on 0191 201 6369 or info@thejournalcultureclub.co.uk


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